Welcome aboard and congratulations!

You have made a great step forward and a commitment to yourself to improve your health, energy, appearance, self confidence and all round awesomeness, well done! Yeeehaaaa!

Please read through all of this page so you are 100% clear on what we expect of you as a member of the kick ass club, yes that´s correct, what WE expect of YOU. We are here to provide you with a fantastic result so it is paramount that you give 100% to yourself and your health.

Now just because you have joined for personalised training we are here to offer you SO MUCH MORE! Take advantage of everything we offer, if you have any questions please ask your trainer in your next session. Included in your training is all of this :

  • – Nutrition tracking and personalised nutrition plans
  • – Individualised planned training plans during travel and for extra homework
  • – Monthly donation to charity by us each time you check in on Facebook
  • – Monthly seminars and team events
  • – Free group thai boxing classes for any level
  • – Free Mobile application to track all your progress, nutrition and extra trainings

OUR PAYMENTS RUN THROUGH MINDBODY/OPTIMAL PAYMENTS

(not a member of staff typing in 100´s of card details)

 

BILLING

Client will be billed monthly to the amount agreed upon at sign up. We are a RESULTS BASED GYM and therefore do not sell “sessions”. You are paying for a result and we fully intend on getting you that result regardless of the times you attend the gym. We fully EXPECT you to fulfil on your promise of giving 100% commitment to yourself and attending all training sessions. Your billing amount will always be the same regardless of how many times you attend your sessions. We understand your busy schedule and that is why we offer a RESULTS based service not a bono de sesiones service.
Any and all billing related issues including but not limited to freezes, cancellations and program or payment changes must be sent to accounts@www.davidhughes.es. Client must save a copy of the reply from accounts@www.davidhughes.es. stating their email has been received to serve as their receipt. Avisando al profesor ó de cualquier otra forma NO funciona como forma de darse de baja/pausa. Los profesores no llevan nada de los pagos/cobros.

TRAINING REGULATIONS

TRAINING SESSIONS

All training sessions are programmed and prepared for you at the time requested upon sign up. This is to ensure you treat your training with the utmost importance and can not change or reschedule. This is for your own benefit and results. A commitment to commit to your training time. If you are unable to make it to a training session you will be supplied with a personalised training plan to adapt to your exact needs and travel situation.

I couldn´t come to my session, can I make it up?

We expect and demand a commitment to commit to your training time and as of such plan and prepare each training session specifically. There are no make up sessions so don´t miss.
Yes that is strict because once you commit to yourself and your promise 100% your results will be extraordinary. We have experimented with flexible times and make up sessions in the past and the results suffered due to the ease of missing sessions. We will not allow your results to suffer and so fully expect you to make all your training times and commit to yourself!

I am away 2 weeks what should I do?

As stated above, clients are fully expected to continue with their progress whilst away from training and will be provided with specific training and coaching whilst away to continue the progress. There are NO holidays when it comes to results. Results never rest and neither do we when it comes to making you better.

HOLIDAY PAYMENT FREEZE

Client may make use of a one-time 30 day payment freeze at any time during the agreement term during which time all payments to FORWARD THINKING FITNESS S.L. will be suspended. The original payment terms as stated in this agreement will resume following the freeze term. The agreement expiration date will be extended by the length of the freeze; (30 days.) Any notification of agreement freeze must be sent to accounts@www.davidhughes.es.

*ADVISING THE TRAINERS BY MESSAGE, EMAIL OR IN ANY OTHER MANNER IS NOT A VALID FORM OF HOLIDAY PAYMENT FREEZE

Our trainers are dedicated to training and coaching and have zero input on the financials and billing. ALL billing requests must be sent to accounts@www.davidhughes.es 

YOUR INCLUDED EXTRA SERVICES

NUTRITION PLANNING AND TRACKING

All clients have FREE access to personalised nutrition tracking and planning through our online app and software. Please ask your trainer for your login details to be used on the app and software. Our Kick Ass App can be downloaded from the apple and google play store under the name “THE KICK ASS CLUB”.

HOMEWORK TRAINING

All clients have FREE access to personalised homework sessions using the equipment available to them through our online app and software. Please ask your trainer for your login details to be used on the app and software. Our Kick Ass App can be downloaded from the apple and google play store under the name “THE KICK ASS CLUB”. You may train using our pre-set workouts preloaded into your app or alternatively ask your trainer for a personalised homework plan whilst you are travelling, on holiday or just getting more training sessions in during the week.

IMPORTANT CONTRACT DETAILS

Click to view copy of training agreement

MINIMUM TRAINING TIME

All training agreements are based around a MINIMUM 6 or 12 month commitment. We do not offer less than a 6 month commitment as if one is unable to commit to their health for 6 months they are wasting their own time and ours. Our goal is to achieve your fitness goal and change your lifestyle, no short term fixes. If you are unable to commit to your health for 6 months you are wasting your own time and money. Your health must be a priority.

After the 6 or 12 month minimum period time contracts will auto renew unless cancelled.

REFUNDS

No refunds shall be made for services purchased, except as specifically provided in this Agreement.
FORWARD THINKING FITNESS S.L understands that situations change and aims to provide a fair and consistent approach to cancellations. We ask that you cancel in the appropriate and professional manner to avoid any unwanted charges.

CLIENT’S RIGHT TO CANCEL & EARLY CANCELLATIONS

Client may terminate the training agreement at will AFTER the minimum term by providing a written notice of cancellation to accounts@www.davidhughes.es and paying any and all fees incurred, including, but not limited to late fees, return fees, collection fees, etc. Notice must be received 15 days prior to bill date without exception.

Any cancellation prior to the minimum term date of this agreement is subject to an emergency cancellation payment of 90€

*ADVISING THE TRAINERS BY MESSAGE, EMAIL OR IN ANY OTHER MANNER IS NOT A VALID FORM OF CANCELLATION

Our trainers are dedicated to training and coaching and have zero input on the financials and billing. ALL billing requests must be sent to accounts@www.davidhughes.es

EVERYTIME YOU TRAIN WE DONATE TO A GREAT CAUSE

EVERY FACEBOOK CHECK-IN EQUALS A DONATION BY US!

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Through our partnership with Sweat Angels each time a member checks-in on Facebook at Personal Trainer Madrid, we donate with our own money towards a great cause each month.

Help us spread the love, check in at each training session.